(Code 19)" error message until I installed the IRDA Infrared Add-on. I had the "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (if yes it may be worth trying to reinstall. Do you see infrared in the Control Panel under All Control Panel Items? If no install the IRDA InfraRed add-on. [Your issue may be a little different as it was working previously on your device where I have done a clean activation with the black (ASIX) USB dongle on windows 10 Pro - 1903 and windows 10 Home - 1903. I believe it's the same USB IrDa driver though. No idea if the BLACK dongle is any different from the SILVER one. You will probably have to have an MS account and log in to see the whole thread. After more searching I found this in the MS Support Discussion Forum.
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